Pitman Training

Telephone Techniques

The marketer has gone out and now you have loads of prospective clients wanting to know more about your product(s) and service(s). Your receptionist has just had a ‘not so good’ discussion with another member of staff, the phone rings, and he/she picks, somewhere in between, you lost your biggest prospect! The importance of having the right person pick your office line cannot be overemphasized.

This one day seminar will not only help you (or your staff) project a great organisation but will also get your clients walking to your door. In this training seminar you will acquire confident and friendly telephone manner, skills for dealing with difficult situations and the taking and passing on of messages in a professional manner,

This seminar is held from time to time at our premises but can also be arranged for organisations who want their staff trained in-house.

All delegates will be given a workbook with exercises and individual notes to ensure that skills learnt in this seminar is successfully applied in the workplace. You will also, receive an internationally respected Pitman Training Certificate at the completion of the course.

Telephone Techniques