Pitman Training

Customer Care Seminar

This is a one-day seminar for customer service personnel of organisations who need to obtain a greater understanding of the importance of providing exceptional customer care. During the seminar you will learn more about what customers expect and how best to handle customers if they are dissatisfied with the service they receive.

Customer Care seminar is designed to make you more aware of who your customers are and what they really want, therefore enabling you to handle different situations confidently and expertly.

Some of the topics covered include:

  • Who are your customers?
  • What do your customers want?
  • Managing customer expectations
  • Making customer care exceptional
  • Building a positive environment
  • Active listening is better listening
  • Handling complaints
  • Dealing with customer emotions
  • Getting the problem solved

 

Upon completion of the seminar, you will get a workbook with exercises, individual notes, reference material and a personal action plan to ensure that the skills learnt on this course will be successfully applied in the workplace.

Just give us a call on 08101372979 or email us at port-harcourt@pitman-training.net to find out how you can get started.